• FAQS

Delivery time: How long it takes to receive my order?

It depends. We produce everything on demand so, actual delivery time depends on our production status, but, typically, it will be shipped within 4-5 business days and no more than 10 (+ shipping time). Need your order urgently? please contact us directly and we’ll do our best to speed up the process.

Shipping time: What is the estimated shipping time?

We use expedite shipping courier but shipping time depends on a few variable such as : location, custom release, time of the year etc’. As a rule of thumb, shipping time within Spain will be 1-2 business days, Western Europe 2-3 business days. If you are located in a different location, please contact us for specific timing.

Shipping cost: What is the estimated shipping cost?

Shipping cost widely depends on location, size, weight and delivery speed. Shipping within Spain and Portugal is free. For Western Europe, we would estimate shipping cost as 10% of the product total price. For any other regions, please contact us to receive more precise pricing.

Returns and refunds: What if I want to return my product?

Not a problem! we want our customers to have 100% satisfaction. Please inform us by email and indicate: product type, day of purchase and the reason for returning it. You have 7 days from the date of receiving the product to ship it back to us. Once we receive the product back you will get a full refund for the product price, excluding shipping.

Shipping address:

Adama Alma S.L.
Avda. Roma 35, entlo 2a, 08029 Barcelona
Spain

Cleaning – tableware: Can I clean the tableware products?

Certainly! it is most recommended to clean it using wet cloth or standard dishes cleaning soap. Please avoid using strong detergents and note that the product itself is not washable.

Cleaning – rugs: Can I clean the vinyl rugs?

Yep! it is most recommended to clean it using wet cloth or standard dishes cleaning soap. Please avoid using strong detergents and note that the product itself is not washable.

Colors: How can I tell what color to expect?

The world of colors is very complex. Colors depend on your screen calibrating, different light sources and more. Choosing color from your screen will give you a good proximity of the final received color, but, will not be a 100 % match.

Custom: Any limitation?

Yes. While imagination might be wild, a custom product might have some limitations. Custom job is limited to up to 2m wide and 25m in length. If you send to us your own photo or logo, file quality and resolution needs to be sufficient to ensure high quality. Delivery time might be longer than usual to allow our design team to redesign the job.

Quality & Standards

Our products are made in Spain using high quality materials. Our flooring solutions and rugs meet some European standards such as Flame Retardant and Anti-Skid. They are very resistant for scratch and normal wear and tear use.